Privacy Policy
Last updated: 13 February 2026
This draft policy explains how Aquatek Services Ltd collects, uses and protects personal information when you call us, email us, submit an enquiry form or use this website. This policy is published ahead of final legal sign-off so service users can understand our current handling approach.
1. Who we are
Aquatek Services Ltd is a UK business delivering plumbing, central heating, drainage, vacuum tanker and exterior cleaning services across London and the South East.
- Company number: 13011968
- VAT number: GB 397611854
- Registered correspondence address: The Retreat, 406 Roding Lane South, Woodford Green, England, IG8 8EY
- Enquiries email: enquiries@aquatekservices.co.uk
- Phone: 0800 059 9300
2. Information we collect
We may collect and process:
- Identity and contact details: name, email, phone number, company name and postcode.
- Service details: service type, property information, access notes, job descriptions and uploaded media.
- Communication records: emails, call notes, quote history, booking history and service updates.
- Technical data: browser type, pages visited and consent choices where cookies are enabled.
3. How we use your information
- To respond to enquiries and provide quotes.
- To schedule and deliver services safely and effectively.
- To issue invoices, maintain records and meet legal obligations.
- To improve website performance and user experience where optional cookie consent is given.
4. Lawful bases for processing
We rely on one or more lawful bases under UK GDPR, including contract performance, legal obligation, legitimate interests and consent (where required).
5. Data sharing and processors
We do not sell personal information. We may share relevant data with trusted providers that support service delivery and business operations, such as form handling, email systems, accounting providers and IT support. These providers are expected to process data securely and only for agreed purposes.
6. Data retention
We retain personal information only for as long as required to deliver services, resolve queries, maintain financial records, and comply with legal and regulatory obligations. Retention periods are reviewed periodically.
7. Your rights
You may have the right to request access, correction, erasure, restriction, portability or objection in relation to your personal information, subject to applicable law. You may also withdraw consent where processing is consent-based.
8. Security
We use reasonable administrative and technical controls to protect data against loss, misuse and unauthorised access. No internet transmission is fully risk free, so users should avoid sending unnecessary sensitive personal data.
9. Cookies and website tracking
Our cookie controls allow you to accept all, reject non-essential or choose category-level preferences. For detail, see our Cookie Policy.
10. Contact and complaints
For privacy requests, contact enquiries@aquatekservices.co.uk. If you are not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO).